14 days to change your mind
Under EU consumer law you have 14 days from delivery to tell us you want to return an order, and another 14 days to send it back. You do not have to give a reason.
How to return something
- Mail info@mintarca.com with your order number.
- We send you a return label and the address.
- Pack it so it survives the trip back. The box it arrived in is fine.
- We refund within 14 days of receiving it, to the same payment method.
Who pays the return shipping
- Faulty, damaged or not what you ordered: we pay.
- Changed your mind: you pay the return shipping.
Condition
You are welcome to open a case and try a slab in it. That is the only way to know if it fits. Handle it as you would in a shop. If it comes back with the value clearly reduced, we may deduct that from the refund, which is what the law allows.
Withdrawal form
You can use the standard EU withdrawal form, but an email is enough. [LINK TO MODELFORMULIER HERROEPING]