Terms of service

These terms apply to every order placed on mintarca.com.

1. Who we are

MintArca is a trade name of Semapa, Marshalllaan 139R, 3527 TD Utrecht, the Netherlands. You can reach us at info@mintarca.com. Our full business details are on the contact information page.

2. Prices

All prices are in euros and are the price you pay. Shipping costs are shown in the checkout before you pay.

3. Your order

The contract is formed when we send you the order confirmation by email. If an item turns out to be out of stock, or a price on the site is clearly wrong, we may cancel the order. You then get a full refund.

4. Payment

You pay in the checkout with one of the payment methods shown there. We start processing your order once the payment is received.

5. Delivery

We ship to all EU countries. Delivery costs and times are in our shipping policy. The item is your responsibility from the moment it is delivered to you.

6. Right of withdrawal

As a consumer you have 14 days after receiving your order to cancel the purchase without giving a reason. How this works is described in our refund policy. To withdraw, you can send an email with the following text:

I hereby withdraw from my contract for the following goods: [order number and items]. Ordered on [date], received on [date]. Name, address, date.

7. Guarantee

Our products must be fit for normal use. If something is faulty, you have the rights the law gives you. Email us and we will sort it out.

8. Liability

Our liability is limited to the amount you paid for the order, unless the law does not allow this limit. The Guard protects the slab against everyday knocks and scratches, but it is not insurance for the card inside.

9. Complaints

Send complaints to info@mintarca.com. We reply within 14 days.

10. Applicable law

Dutch law applies. If you live in another EU country, you keep the protection that the consumer law of your own country gives you.